Frequently Asked Questions
Frequently Asked Questions
How can I contact you?
You can email us at customerservice@plumpachino.com, and our customer support team will be happy to assist you with any questions or concerns.
Do you ship internationally?
Yes. We currently ship to Canada, the United States, and many European countries, as well as select international destinations. If you're unsure whether we ship to your location, please contact us and we’ll be happy to help.
Where do you ship from?
Our products are shipped from our trusted fulfillment partners. This allows us to offer a wide range of useful products at affordable prices while maintaining reliable delivery.
Can I change or cancel my order?
We process orders quickly, so any changes or cancellations must be requested within 12 hours of placing your order. After this time, the order may already be in processing and cannot be modified. If needed, you may request a return once the item has been delivered.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, and American Express) as well as PayPal.
When will my order be processed?
Orders are processed Monday through Friday. Please allow 1–3 business days for processing before your order is shipped. Orders placed on weekends or holidays will be processed the next business day.
How long will it take to receive my order?
Shipping times vary depending on your location. Most orders arrive within 10–20 business days, though delivery may occasionally take longer during busy seasons or due to customs processing.
What if I don't receive my order?
If your order has not arrived within 30 days of shipment, please contact us and we will assist you with a replacement or refund.
Will I have to pay customs fees or import taxes?
Depending on your location, customs fees or import duties may apply once your package arrives in your country. These charges are determined by your local customs authority and are the responsibility of the customer.
How do I return an item?
If you need to return an item, please contact us at customerservice@plumpachino.com and our support team will guide you through the return process.
What if my item arrives damaged or incorrect?
If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible. Please include your order number and photos of the item, and we will work quickly to resolve the issue.
When will I receive my refund?
Refunds are issued to your original payment method. Once approved, refunds typically appear in your account within 7–10 business days, depending on your bank or payment provider.